Palautus

Jos jokin tuote ei sovi sovi sinulle tai et pidä siitä, voit lähettää tavaran takaisin 30 päivän sisällä sen saapumisesta. Lähetys on maksuton, käytä tavaran mukana lähetettyä palautustarraa ja sovi palautuksesta UPS:n kanssa, puh: 09 2311 3406 tai www.ups.com.

Retourn Address:
Hermes Fulfilment GmbH
c/o Wolford
Schillenbrink 4-
6 - TOR 36
32584 Löhne
Germany

Hyvitys

As soon as your return is received by us, we will check the goods and arrange the restitution. The refund will be made within 2-4 weeks after receipt of the return.

Jos olet jo maksanut, hyvitämme summan pankkitilillesi, PayPal-tilillesi tai luottokortillesi. Jos olet ostanut laskua vastaan, voit pienentää laskun summaa vastaavasti. Jos olet maksanut postiennakolla, hinta (ilman postiennakkomaksua) hyvitetään sen jälkeen, kun olet ilmoittanut meille pankkitilisi numeron. Ota tässä tapauksessa yhteyttä asiakaspalveluumme.





Frequently Asked Questions

  • HOW CAN I MAKE SURE THAT WOLFORD HAS RECEIVED MY RETURN?
    Upon receipt of your return, we will send you an email to the e-mail address you have entered during the ordered process.
  • DO YOU OFFER FREE SHIPPING FOR RETURNS?
    Return are always free of charge in the Wolford Online Shop.
  • CAN YOU EXCHANGE UNDERWEAR OR JEWELRY?
    You can exchange underwear and jewelry, but they must be in an unworn condition.
  • WHERE DO I SEND COMPLAINTS DUE TO PRODUCT ERRORS?
    If, despite our careful quality control, products purchased in the online boutique are unsatisfactory, please return these items to us with the enclosed return label and the return reason "complaint". Please note that for organizational reasons only products bought at Wolford Online or in the Online Outlet can be returned via mail. If you purchased your products at a store, use our Store Finder to quickly ascertain the location of the boutique where they were purchased and inquire there for a prompt exchange or refund.