Returning & Complaints

Should an item not fit you or not be to your liking, simply return the goods to us within 30 days of receipt.

Please note: All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return.

Return Instructions:
  • Pack the return item(s) back in the original packaging.
  • Take the parcel, to any convenient Post Office.

  • Return Address:
    Wolford E-Commerce
    c/o PVS Fulfillment-Service GmbH
    Ferdinand-Porsche-Str. 101
    89312 Günzburg

  • Please keep the shipping receipt. You will receive an online voucher to compensate you for the shipping costs.
  • Contact the customer service team to receive your refund.

  • Credit

    As soon as your return is received by us, we will check the goods and arrange the restitution. The refund will be made within 2-4 weeks after receipt of the return.

    If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly.

     

     


     

     

     

    Frequently Asked Questions

     

    • HOW CAN I MAKE SURE THAT WOLFORD HAS RECEIVED MY RETURN?
      Upon receipt of your return, we will send you an email to the e-mail address you have entered during the ordered process.
    • DO YOU OFFER FREE SHIPPING FOR RETURNS?
      Return are always free of charge in the Wolford Online Shop.
    • CAN YOU EXCHANGE UNDERWEAR OR JEWELRY?
      You can exchange underwear and jewelry, but they must be in an unworn condition.
    • WHERE DO I SEND COMPLAINTS DUE TO PRODUCT ERRORS?
      If, despite our careful quality control, products purchased in the online boutique are unsatisfactory, please return these items to us with the enclosed return label and the return reason "complaint". Please note that for organizational reasons only products bought at Wolford Online or in the Online Outlet can be returned via mail. If you purchased your products at a store, use our Store Finder to quickly ascertain the location of the boutique where they were purchased and inquire there for a prompt exchange or refund.